If you ever wondered why corporations prefer arbitration, the following video makes one of the reasons pretty clear. In the video, a consumer runs up various unfair overdraft charges and then avails himself of the small claims system to challenge the exorbitant fees. He pays $47.50 in filing fees and spends less than an hour between the bank and the post office. The end result: the bank, Wells Fargo, calls him and settles the case by dropping his charges.
Watch for yourself: